You’ve spent hours choosing the perfect throw pillows, artfully folding towels, and lighting the space just right. But here’s the truth: guests notice completely different things than you might expect.
While some hosts obsess over décor details, guests are judging something else entirely—from the second they arrive. If you want more 5-star reviews, fewer complaints, and better first impressions, focus on these high-impact details.
1. Entry & First Impressions
- The front door matters more than your art gallery wall. Is it clean? Well-lit? Easy to unlock?
- Guests form opinions in the first 30 seconds. A dirty doormat, confusing lockbox, or burnt-out porch light can start things off badly—even if the inside is perfect.
- Tip: Add a small welcome mat, outdoor light, and a smooth self check-in system. That’s what they’ll remember.
2. Smell Hits First
- You’ve gone nose-blind—but your guests haven’t.
- Musty basement? Lingering food smells? Cleaning chemicals? These hit before their eyes do.
- Use a neutral, light scent—think lemon, linen, or eucalyptus. Avoid anything overpowering.
3. Cleanliness Over Style
- A sparkling clean unit beats a trendy one every time.
- Guests don’t care about your designer couch if there’s hair in the shower drain.
- Focus on the basics: no dust, spotless bathrooms, fresh linens, and gleaming floors.
4. Lighting and Temperature
- Dim bulbs, harsh fluorescent light, or overly cold/warm spaces create discomfort fast.
- Soft lighting and clear temperature control = instant comfort.
- Provide fans in summer, extra blankets in winter, and label any thermostats clearly.
5. The Bed & Sheets
- People do judge you by your mattress. They’ll write reviews about it.
- Clean, soft, white sheets feel luxurious and show cleanliness.
- Bonus tip: Add 2 extra pillows and a throw blanket at the foot of the bed for that hotel look.
6. Fast Wi-Fi That Actually Works
- If your Wi-Fi isn’t fast and reliable, expect complaints.
- Include the password in your welcome message and leave a printed card in the unit.
- Tip: Run a speed test and include the Mbps in your listing—it builds trust.
7. What They Don’t Care About (As Much As You Think)
- That abstract wall art you agonized over? They won’t even notice.
- Color-coordinated coffee mugs or six different types of throw pillows? Meh.
- Guests want to feel safe, clean, and relaxed. A polished space > an over-styled one.
Design for Comfort, Not PerfectionWhen you walk through your space, think like a tired traveler—not a proud decorator. How easy is it to get in? Is the bed inviting? Does it feel clean, quiet, and cozy?
Want help setting up or managing an Airbnb that makes guests feel instantly at home? From staging and turnovers to full co-hosting—we’ve got you covered. Email info@bookedhosts.com or scroll down and reach out through our contact form. Let’s get your space guest-ready and stress-free.
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