What Airbnb Guests Really Want (But Won’t Always Tell You)

If you’ve been hosting for a while—or just reading guest reviews—you know there’s more to a 5-star stay than a clean bed and Wi-Fi. Sometimes it’s what guests don’t say in the review that makes or breaks the experience. It’s the little things. The comfort details. The “Wow, they really thought of that” moments. If you want to stand out, boost your reviews, and increase repeat bookings, here’s what Airbnb guests really want—even if they don’t always tell you.

1. A Seamless Check-In Experience
Guests might not rave about an easy check-in, but they will complain when it goes wrong. Make sure your check-in instructions are:

• Sent at least 24 hours before arrival
• Step-by-step and easy to follow
• Include photos or a short video if needed
• Offer backup support (just in case the smart lock fails)
  Smooth entry = immediate trust.

2. Super Clean Everything
It’s not just about vacuumed floors—it’s the fridge, the shower corners, the hair-free bedding, and the smell when they walk in. Guests often won’t mention cleanliness unless it’s bad, but it heavily influences their rating. Pro tip: do one final walk-through with a fresh nose 30 minutes before check-in.

3. Lighting That Doesn’t Suck
Too many listings have cold, overhead-only lighting. Guests want options: bedside lamps, warm-toned bulbs, and soft ambient lighting for relaxing. It costs less than $40 to level up your lighting—and guests feel the difference immediately.

4. Clear Communication (Before They Ask)
Guests love when you answer their questions before they have to ask. Include:

• A printed or digital welcome guide
• Local tips and grocery store suggestions
• Wi-Fi password and check-out time
• Info about how to use the TV, thermostat, and appliances
  This is where automation + a great co-hosting setup comes in handy.

5. Thoughtful Extras That Cost You Almost Nothing

• A couple of water bottles in the fridge
• Local snacks or a coffee sampler
• An umbrella by the door
• Extra phone charger or outlet extender
  These aren’t mandatory—but they create emotional impact. Guests remember when it feels like someone genuinely prepared the space for them.

6. A Peaceful Environment
Noise is one of the most common reasons for low reviews—and one of the least mentioned. Make sure:

• Walls and floors are as soundproofed as possible
• You use white noise machines or fans if your space is near traffic
• Rules are clear for other tenants or upstairs units
  Bonus: let guests know it’s quiet ahead of time—they’ll feel reassured.

7. A Comfortable Bed (With Clean, Quality Linens)
Don’t cheap out here. You don’t need a $2,000 mattress—but you do need a solid one with a clean, plush topper and quality sheets. Use pillow protectors. Offer two pillow types (soft + firm). It’s one of the few things they’ll physically spend 6–8 hours using—and it gets reviewed indirectly in most stays.

8. A Space That Feels Safe and Private
Even if it’s a basement or shared space, guests want to feel like they’re not being watched or disturbed.

• Add window locks, motion lighting, and clear signage
• Make sure entrances are well-lit
• Use a smart lock so guests don’t worry about losing keys
  A secure, private vibe will improve reviews even if no one says it out loud.

Guests Don’t Always Say It—But They Feel It
The best hosts don’t wait for feedback to fix problems. They anticipate what guests want, design around it, and deliver experiences that feel intentional. And when you get this right, guests notice—with 5-star reviews, referrals, and repeat bookings.

Want help setting up the perfect guest experience, automating messages, or building emotional details into your unit? BookedHosts helps hosts like you run smoother, cleaner, more profitable listings. Email info@bookedhosts.com or scroll down to submit your property now.

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