Let’s be honest: most guests don’t want to read a novel when they check into your Airbnb. But a clear, friendly, and well-organized house manual? That’s different. It helps them settle in, answers their questions before they even ask, and makes your place feel like home—without you needing to lift a finger.
If you’ve ever felt overwhelmed by guest questions—or worse, had them miss something important—your house manual could be the missing piece. Here’s how to create one that guests actually read, appreciate, and use.
1. Keep It Short and Clear
- Think of it like a cheat sheet, not a handbook.
- Use bullet points, headings, and bold text for easy scanning.
- Break it into sections so guests can jump to what they need.
2. What to Include in Every Manual
- Welcome message: Warm and personal. “We’re so glad you’re here. Make yourself at home!”
- Wi-Fi info: Network name and password in big, bold letters.
- Check-out instructions: Be specific but simple—strip the bed? Take out trash? Lock up?
- Appliance instructions: How to use the stove, dishwasher, thermostat, or anything unusual.
- Parking details: Where to park, what not to block, permits if needed.
- House rules: No smoking? No pets? Quiet hours? Be clear and direct.
- Emergency contacts: Your number, backup co-host, nearby hospital or urgent care.
- Local recommendations: Favorite restaurants, cafes, attractions, grocery stores, and delivery options.
3. Make It Digital & Physical
- Email a digital version with your welcome message (PDF or link works best).
- Leave a printed copy on the kitchen counter or nightstand in a clean folder or small binder.
- Bonus points for laminating it so it stays clean and lasts longer.
4. Add Personality, Not Fluff
- Write in your own voice—friendly, clear, and helpful.
- Add personal touches: “Our favorite brunch spot is 5 mins away—order the waffles!”
- A small note or tip from you makes the guest feel like someone genuinely cares.
5. Optional but Awesome Extras
- A simple map of nearby spots.
- A QR code that links to your digital guidebook.
- Instructions for ordering food, ride-sharing, or operating the TV remote.
A Good Manual = Fewer Questions + Better ReviewsThe less confused your guests are, the more comfortable they feel—and the more likely they are to leave you glowing feedback. A great house manual isn’t just helpful for them—it saves you time, stress, and unnecessary messages.
Want help creating a professional house manual, automating communication, or running your Airbnb hands-free? That’s what we do. Email info@bookedhosts.com or scroll down and contact us today to see how we can help with everything from setup to guest messaging.
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